TERMS & CONDITIONS – ON DEMAND MEMBERSHIP

Last Updated: 23 June 2026

1. Overview

These Terms & Conditions govern your use of the Align with Chloe On Demand Membership ("the Service").

By creating an account, starting a free trial, purchasing a subscription, or accessing any content provided through the Service, you agree to be bound by these Terms & Conditions.

If you do not agree to these Terms, you should not use the Service.

2. Eligibility

You must be at least 16 years old to create an account and use the Service.

If you are under 18, you confirm that you have permission from a parent or legal guardian where required by law.

3. Membership & Free Trial

The Service provides access to a library of on-demand Pilates and fitness videos.

Your membership begins with a 3-day free trial.

After the free trial, your subscription will automatically continue as a paid membership unless cancelled before the trial ends.

Content may be updated regularly, including the addition of new weekly classes.

4. Subscription & Billing

After your free trial ends, you will be charged £20 per month.

Subscriptions automatically renew on a monthly basis until cancelled.

A valid payment method is required to start the free trial.

By subscribing, you authorise recurring payments to be taken from your chosen payment method.

5. Cancellation

You may cancel your subscription at any time through your account settings.

If you cancel during the free trial, you will not be charged.

If you cancel after your subscription has started, you will retain access until the end of your current billing period.

No further payments will be taken after cancellation.

6. Refunds

All subscription payments are non-refundable.

We do not offer refunds or partial refunds for unused time, missed usage, or failure to cancel before renewal.

This does not affect your statutory rights under UK consumer law.

7. Content Access & Availability

Your membership provides access to the on-demand video library during an active subscription.

We may add, update, or remove content at any time as part of the Service.

We do not guarantee that any specific video or class will always remain available.

Access is for personal use only and must not be shared, copied, or distributed.

8. Acceptable Use

You agree not to:

Share your login details with others
Copy, record, reproduce, or distribute content
Use content for commercial purposes
Attempt to resell or redistribute any material

We reserve the right to suspend or terminate accounts that breach these Terms.

9. Health & Safety Disclaimer

All content is provided for general fitness and educational purposes only.

It does not constitute medical advice.

You should consult a qualified healthcare professional before starting any exercise programme, especially if you are pregnant, injured, or have a medical condition.

By participating, you do so voluntarily and at your own risk.

10. Results Disclaimer

Individual results will vary.

We do not guarantee any specific fitness, health, weight loss, strength, or wellness outcomes.

11. Technical Availability

We aim to ensure continuous access to the Service but do not guarantee uninterrupted or error-free availability.

Access may occasionally be affected by maintenance, updates, or technical issues.

12. Intellectual Property

All content, including videos, branding, text, and materials, remains the property of Align with Chloe.

You may not copy, reproduce, distribute, or use any content without written permission.

13. Changes to the Service

We reserve the right to update, change, or modify the Service, including content and pricing, at any time.

We may also update these Terms. Continued use of the Service means you accept any updated Terms.

14. Limitation of Liability

To the fullest extent permitted by law, Align with Chloe is not liable for any indirect, incidental, or consequential damages arising from your use of the Service.

Nothing in these Terms excludes liability where it cannot legally be excluded.

15. Disclaimer

Please consult your doctor or a qualified healthcare professional before starting this or any exercise programme, especially if you have any concerns regarding your health. This includes (but is not limited to) pregnancy, postpartum recovery, injuries, or any medical conditions.

By participating in these workouts, you acknowledge that you are doing so voluntarily and at your own risk.

If you experience any pain, discomfort, dizziness, or unusual symptoms at any time, you should stop immediately.

These classes are designed for general fitness purposes only and are not a substitute for medical advice, diagnosis, or treatment.

Align with Chloe is not responsible or liable for any injury, loss, or adverse outcome that may occur as a result of participation.

16. Contact

If you have any questions about these Terms, please contact:

Align with Chloe
chloe@alignwithchloe.com