TERMS & CONDITIONS – ON DEMAND MEMBERSHIP

Last Updated: 23 June 2026

1. Overview

These Terms & Conditions govern your use of the Align with Chloe On Demand Membership ("the Service").

By creating an account, starting a free trial, purchasing a subscription, or accessing any content provided through the Service, you agree to be bound by these Terms & Conditions.

If you do not agree to these Terms, you should not use the Service.

2. Eligibility

You must be at least 16 years old to create an account and use the Service.

If you are under 18, you confirm that you have permission from a parent or legal guardian where required by law.

3. Membership & Free Trial

The Service provides access to a library of on-demand Pilates and fitness videos.

Your membership begins with a 3-day free trial.

After the free trial, your subscription will automatically continue as a paid membership unless cancelled before the trial ends.

Content may be updated regularly, including the addition of new weekly classes.

Your free trial and access to the On Demand digital content begin immediately when your membership starts. By requesting immediate access, you consent to the digital content being supplied immediately and acknowledge that your statutory 14-day cancellation right in respect of that digital content is lost once access begins.

4. Subscription & Billing

After your 3-day free trial ends, provided you have not cancelled, you will automatically be charged £20 for your first month of paid membership. Your membership will then automatically renew at £20 per month until cancelled.

A valid payment method is required to start the free trial.

By subscribing, you authorise recurring payments to be taken from your chosen payment method.

5. Cancellation

You may cancel your subscription at any time through your account settings.

If you cancel during the free trial, you will not be charged.

If you cancel after your subscription has started, you will retain access until the end of your current billing period.

No further payments will be taken after cancellation.

6. Refunds
Subscription payments are generally non-refundable once charged, including for unused membership time, missed usage or where a membership was not cancelled before renewal.

This does not affect your statutory rights. Where you are legally entitled to a refund or other remedy under UK consumer law, this will be honoured.

7. Content Access & Availability

Your membership provides access to the on-demand video library during an active subscription.

We may add, update, or remove content at any time as part of the Service.

We do not guarantee that any specific video or class will always remain available.

Access is for personal use only and must not be shared, copied, or distributed.

8. Acceptable Use

You agree not to:

Share your login details with others
Copy, record, reproduce, or distribute content
Use content for commercial purposes
Attempt to resell or redistribute any material

We reserve the right to suspend or terminate accounts that breach these Terms.

9. Health & Safety

All Align with Chloe On Demand classes are pre-recorded and are provided for general fitness and educational purposes. They are not individually tailored to you and you will not be monitored or supervised by an instructor while participating.

Before taking part in any class, you are responsible for ensuring that the class is appropriate for your current fitness level, ability and experience.

You should seek advice from an appropriate healthcare professional before exercising if you have an injury, medical condition, health concern, or are otherwise unsure whether exercise is suitable for you.

Align with Chloe On Demand classes are not designed or intended for use during pregnancy. If you are pregnant or become pregnant during your membership, you should not participate in the On Demand classes.

Before beginning a class, please:

ensure you have sufficient clear, safe and non-slip space to exercise;
remove any obstacles or potential hazards from your exercise area;
ensure any equipment used is safe, suitable and used as instructed;
wear appropriate clothing and footwear where required; and
work within your own ability and do not attempt movements that you do not feel able to perform safely.

You should stop exercising immediately if you experience pain, dizziness, feel unwell, experience unusual shortness of breath, or develop any other symptoms that cause concern.

10. Results Disclaimer

Individual results will vary.

We do not guarantee any specific fitness, health, weight loss, strength, or wellness outcomes.

11. Technical Availability

We aim to ensure continuous access to the Service but do not guarantee uninterrupted or error-free availability.

Access may occasionally be affected by maintenance, updates, or technical issues.

12. Intellectual Property

All content, including videos, branding, text, and materials, remains the property of Align with Chloe.

You may not copy, reproduce, distribute, or use any content without written permission.

13. Changes to the Service
We may update, change or modify the Service from time to time, including adding, replacing or removing On Demand content.

We may also update these Terms where reasonably necessary. If we make a material change that affects your membership, we will provide reasonable notice where appropriate.

If we change the price of your subscription, we will notify you in advance before the new price applies to a future billing period. You will have the opportunity to cancel your membership before the new price takes effect.

14. Limitation of Liability

To the fullest extent permitted by law, Align with Chloe is not liable for any indirect, incidental, or consequential damages arising from your use of the Service.

Nothing in these Terms excludes liability where it cannot legally be excluded.

15. Exercise Disclaimer

Participation in Align with Chloe On Demand classes is voluntary. Exercise carries an inherent risk of injury, and you are responsible for exercising within your own abilities and choosing classes and modifications that are appropriate for you.

The classes provide general Pilates and fitness instruction only. They are not medical advice, diagnosis, treatment, physiotherapy or rehabilitation and should not be relied upon as a substitute for advice from an appropriately qualified healthcare professional.

Where different levels, modifications or progressions are demonstrated, you should choose the option that is appropriate for your ability and stop if you cannot perform an exercise safely or comfortably.

Because On Demand classes are pre-recorded, Align with Chloe cannot assess your individual technique, physical condition, exercise environment or suitability for a particular exercise while you are participating.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or affects your statutory rights as a consumer.

16. Contact

If you have any questions about these Terms, please contact:

Align with Chloe
chloe@alignwithchloe.com